This Payment & Refund Policy applies to all landscape services provided by Ace Landscape. We aim to be transparent about our billing practices and to address any concerns regarding payments and refunds fairly.
Payment Terms
Payment is due according to the schedule specified in your service agreement. For one‑time services, full payment is typically required upon completion of the work. For ongoing maintenance plans, we may bill on a monthly or per‑visit basis. We accept payments by credit card, debit card, or other methods we make available. All fees are exclusive of applicable taxes unless otherwise stated.
Deposits and Advance Payments
For large projects, we may require a deposit or advance payment to secure materials and scheduling. The amount and timing of such deposits will be clearly communicated in your estimate or proposal. Deposits are generally non‑refundable if you cancel the project after we have begun procurement or preparation work.
Refunds
We strive to ensure your satisfaction with our landscape services. If you are not satisfied with the work performed, please contact us promptly so we can address the issue. Refunds may be issued in the following circumstances:
- If we fail to perform a service that was paid for and cannot reasonably complete it within a mutually agreed timeframe, you may be eligible for a prorated refund.
- If an overpayment or billing error occurs, we will promptly correct it and issue a credit or refund.
- For maintenance plans, unused portions may be refunded on a prorated basis if you cancel with proper notice, less any non‑refundable deposits or fees already incurred.
Refunds are not provided for services already rendered satisfactorily or for delays caused by weather, natural conditions, or client‑requested changes that extend the project timeline.
Cancellation Fees
If you cancel a scheduled service visit without providing the required notice (as stated in your service agreement), a cancellation fee may apply. This fee covers the time and resources already allocated for your appointment. The specific fee amount will be communicated to you prior to booking.
Disputes
If you have a concern about a charge, please contact us within 30 days of the billing date. We will investigate and work with you to resolve the issue in good faith. Any unresolved disputes may be subject to the dispute resolution provisions in our Terms & Conditions.
Chargebacks
If you initiate a chargeback through your payment provider, we may suspend your services until the matter is resolved. We reserve the right to recover any costs incurred due to chargebacks, including fees and administrative expenses, where appropriate.
Changes to This Policy
We may update this Payment & Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.